Microsoft ported its PowerPoint Speaker Coach to Teams. Since September, it’s given me suggestions covering 11 hours in 77 calls (I speak ~10 min/call.)
I say “uhh” a lot. That’s intentional
I use the filler word “uhh” in 70% of my calls. That did not surprise me. I do that intentionally.
- On a poor network, they know I’m still connected
- They know I’m going to say something
- I sound less confident. That invites critique I can learn from
But I also use filler words like “You know” and “I mean” in half the calls, and “like”, “actually”, and “basically” in a fifth. That’s NOT intentional, and I’ll be conscious.
| Filler words | % of calls | # / call |
|---|---|---|
| uhh | 70% | 3.6 |
| You know | 48% | 2.4 |
| I mean | 43% | 2 |
| like | 22% | 1.4 |
| actually | 19% | 1 |
| basically | 18% | 1.2 |
| anyway | 14% | 1.1 |
| hmm | 16% | 1.1 |
| umm | 9% | 1.4 |
| ah | 4% | 1.3 |
I say “maybe” a lot. That’s surprising
What did surprise me was “maybe“. I use it every fourth call, but when I do, I say “maybe” ten times per call. That’s a lot of maybe!
Sometimes, I say maybe because I’m communicating uncertainty.
Maybe we’ll have 20-30% success rate…
So and I had to switch 3 laptops or maybe 4.
… then she said, “OK, maybe it’s some other Sam”
Sometimes I’m proposing tentatively.
… one of the reasons why I’m nudging towards that is maybe a large reuse initiative is high return,
We can even put this in as part of the project by maybe offering it to different teams…
Maybe by having dedicated support…
Maybe I’ll drop off. Bye
But sometimes, it’s testable hypotheses.
Uh, maybe I’m getting the names wrong, but I think it was Socrates…
Maybe it’s me, but yeah, I guess…
You know, maybe it’s because I don’t store any of my stuff in…
One of my year’s goals is to run 50 experiments. I’d been doing well until April, and then fizzled out. Partly motivation. Partly a lack of testable hypotheses.
And now, in October, I discovered that I literally speak out one testable hypothesis every call — roughly every 10 minutes I speak! I’m amazed at how blind I’ve been, and how easy it can be to find experiments to test. I guess I need more of a scientific mindset. (Or just plain curiosity.)
The next time I say, “maybe” (or see it in my transcript), I’ll write it down as a hypothesis to test.
Repetitive words cluster
Another discovery was: I tend to pick a phrase and use it repeatedly in calls. For example, I said “let’s say” twelve times in just one call of 15 minutes. I said “main” 20 times over 2 calls of 8 minutes each. I said “cool” 7 times in an 11-minute call.
| Repetitive word | # calls | # / call |
|---|---|---|
| lets say | 1 | 12 |
| main | 2 | 10 |
| also | 1 | 8 |
| only | 2 | 7.5 |
| correct | 7 | 7.4 |
| in terms of | 1 | 7 |
| alright | 3 | 6.3 |
| that is | 3 | 6 |
| cool | 2 | 5 |
Clearly it’s something to watch out for. But maybe repetition of words isn’t a bad thing if it’s not the same phrase repeated across calls? (There! I said “maybe”. Let me find out!)
Modulate the pace
In a third of my calls, I need to speed up. In a third of my calls, I need to slow down. (On some calls, I need to do both!)
Clearly, I need to vary my pace a lot more, consciously. It’s not that I talk fast or slow. I do both. But I get stuck in one mode of speaking for too long.
Takeaways
I used to think I was a pretty good speaker. That’s not a bad thought, but it can blind me to feedback and improvements. There’s no end to learning how to speak. Speaker Coach is a great “in-your-face” feedback mechanism. I hope Microsoft adds more features to it.
But what I’m going to do now is:
- Every time I say “maybe”, write down an experiment
- Speed up and slow down more in calls
- Watch for words I use repeatedly